What is your return policy?
Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!
All purchases may be returned within 30 days. Please ensure that items are unworn, unwashed, and undamaged. Note: All items must be returned with any original packaging, including any tags the item came with.
- Worn items, washed items, or items damaged by customer will not be accepted for return.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
- Intimates, Jewelry, and all other items under “Accessories”
- Any items marked 50% off or more at time of sale
- Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.
Return for an exchange:
- We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
- Must be postmarked within 14 days of the original order date.
- Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
How long before my order ships?
All in-stock orders (both standard and expedited) are processed within 1-2 business days. Note: if you place an order after 12pm EST on a Friday, your order may not be shipped until the following Monday.
Can I change/cancel my order?
Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders are cancelable for an hour after they are placed. If you have a Ven Denim account, login, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, our warehouse is already packing up your shipment so we cannot cancel or change it in any way. If you have any questions, please send us an email.
What forms of payment do you take?
We accept payments from Visa, MasterCard, Discover, and American Express as well as debit cards from over 50 countries using PayPal. You do not need a PayPal Account to pay for an item. Simply choose, “Pay with a card” during checkout. We currently do not accept prepaid Visa, MasterCard, or American Express Gift cards.
What if you’re out of my size?
Usually if a size is out of stock, you will not be able to add an item to your shopping cart. If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the “Waitlist” button and we’ll send you an email notification when it’s back in stock. If a product is out of stock, and you don’t see a “Waitlist” button, we haven’t made plans to restock that item just yet. We may receive some stock through orders returned to our warehouse, so definitely check back in the future.
What size should I buy?
In general, it is best to start with your regular size. If you’re not sure which size will work best for you, send us a note to our email for additional advice. And remember, if the fit doesn’t work out the first time we will be more than happy to exchange if it is in-stock.
Why should I create an account?
Creating an account enables you to manage your orders, your personal information and your credit and gift cards.
Can I order without an account?
You can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders easier.
If you’ve forgotten your password you can reset it. Follow this link to do so.
Why do I have to fill out my phone number?
We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.
I have a gift card. Can I use that online?
You can, but in order to do so, you will need to enter in the coupon code prior to checkout. The credit will be applied upon checkout.
What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be processed the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.